Bank of Scotland Plc

Financial Ombudsman decision DRN0555288 Not upheld

Not upheldoutcome, as published by the Ombudsman

£61redress stated in the decision

Tue Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

unfairly registered information about him with a fraud prevention databaseCredit file reporting

pay Mr L £45 in acknowledgement of the way in which his complaint had been handledComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0555288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.