TSB Bank plc

Financial Ombudsman decision DRN0554681 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

It also blocked his online banking without telling him.Funds blocked or frozen

The payment wasn’t made and he phoned the number shown on the screen.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0554681.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.