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Rational Foreign Exchange Limited
Financial Ombudsman decision DRN0554528 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Rational FX closed his FX account. It says this was a mistake and it re- opened it a few days later.Account closed or refused
This is why it took some time for Rational FX to identify the credit and send it back again.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0554528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.