Halifax Limited

Financial Ombudsman decision DRN0554328 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The underlying complaint here is about the conduct of the mortgage account, and how Halifax dealt with the arrears that have existed for a long time.Mortgage administration

Halifax said it was human error that caused his letters to go unanswered.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0554328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.