Ulster Bank Ltd

Financial Ombudsman decision DRN0548544 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Mr and Mrs M complain that Ulster Bank Ltd didn’t tell them it had changed its policy on lending to customers who were undergoing financial difficulties or in a negative equity situation until January 2018.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0548544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.