Barclays Bank Plc
Financial Ombudsman decision DRN0527567 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The transfer was delayed for a monthPayment delayed or failed
One of the mistakes Barclays made when dealing with Mr F’s complaint after the transfer did not go through was to say it had not received this letter only to later acknowledge that it had.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0527567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.