Nationwide Building Society

Financial Ombudsman decision DRN0525968 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

They also think Nationwide made an error which caused them to make two mortgage payments in one month.Mortgage administration

Finally they are unhappy with the society’s customer service. They feel one of the staff members they spoke to was rude, talked over them whilst speaking and they feel didn't answer their questions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0525968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.