Capital One (Europe) plc

Financial Ombudsman decision DRN0524947 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

Miss R complains that Capital One (Europe) plc didn’t treat her fairly when she was in financial difficulty.Treatment in financial difficulty

Miss R complained to Capital One because she didn’t think the charges applied to her account were fair.Charges and fees

She also didn’t think Capital One had done anything wrong by continuing to charge interest while the payment plan was in place.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0524947.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.