Santander UK Plc
Financial Ombudsman decision DRN0523016 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr L brings this complaint on behalf of his late mother’s estate. He complains that Santander UK Plc failed properly to investigate a number of cash withdrawals made from his mother’s account during the final years of her life.Unauthorised transaction
Santander accepted the adjudicator’s conclusions. Mr L did not and said, in summary: ... He was caused a great deal of emotional distress by what happened, and the adjudicator’s conclusions have only added to his anxiety.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0523016.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.