Barclays Bank Plc
Financial Ombudsman decision DRN0503094 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
She has asked that Barclays refunds approximately £10,000 she transferred to her suppliers. She later discovered that the suppliers’ email accounts had been hacked, so the money was taken by a fraudster.APP scam refund refused
£75 compensation for the delay in dealing with her complaint and initially giving her some wrong information about the situationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0503094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.