Sainsbury's Bank Plc

Financial Ombudsman decision DRN0500280 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

It’s likely that its figure differs from Mr D’s calculations because of the difference in how interest is calculated and applied to the loan.Interest and rates

he believes it has not calculated the balance of his loan correctly, and that it took too long to provide him with the settlement figureMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0500280.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.