Barclays Bank Plc
Financial Ombudsman decision DRN0498740 Upheld
Upheldoutcome, as published by the Ombudsman
£1,250redress stated in the decision
Mon Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
U, a limited company, complains that it was mis-sold a banking package by Barclays Bank Plc (Barclays).Product mis-sold
U also complains about delays by Barclays in providing access to the account to its new accountant and the way in which Barclays has dealt with its complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0498740.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.