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Home Retail Group Card Services Limited
Financial Ombudsman decision DRN0493315 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms T complains that Home Retail Group Card Services Limited (trading as Argos Card) should respond differently to her financial difficulties.Treatment in financial difficulty
He concluded that Argos Card had not helped Ms T and it was unreasonable to apply interest and charges which increased her indebtedness.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0493315.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.