HSBC Bank plc

Financial Ombudsman decision DRN0491608 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C disputed a transaction of around £175 on his account made at the end of September 2012. He said he neither made nor authorised the transaction.Unauthorised transaction

HSBC has acknowledged that the customer service it provided Mr C was not as good as it ought to have been.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0491608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.