Clydesdale Bank Plc
Financial Ombudsman decision DRN0484448 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr P complains on behalf of his wife that Clydesdale Bank Plc (trading as Yorkshire Bank) gave him misleading informationProduct mis-sold
He also complains about poor customer service relating to the bank’s handling of his wife’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0484448.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.