Masthaven Bank Limited

Financial Ombudsman decision DRN0472171 Not upheld

Not upheldoutcome, as published by the Ombudsman

£840redress stated in the decision

Sat Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mrs J wants a refund of the fees she paid.Charges and fees

Mrs J complains that Masthaven Bank Limited misled her when it said that the interest on her loan would be “rolled-up”Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0472171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.