Santander UK Plc
Financial Ombudsman decision DRN0469173 Upheld
Upheldoutcome, as published by the Ombudsman
£3,493redress stated in the decision
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Santander UK Plc withdrew a mortgage offer after they’d exchanged on their property purchase.Mortgage administration
Santander had enough information on 1 December to know it would need to withdraw the offer. It knew that exchange was set for 3 December. So it ought to have realised that failure to act before then would expose Mr O and Mrs S to losing over £30,000.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0469173.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.