Barclays Bank Plc
Financial Ombudsman decision DRN0462642 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Thu Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs B complains that Barclays Bank Plc hasn’t given her back some money that was taken from her account in fraudulent transactions.APP scam refund refused
she said that Barclays had caused significant delays in dealing with her requestComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0462642.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.