TSB Bank plc

Financial Ombudsman decision DRN0456938 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr C says that TSB didn’t do enough to help Miss R during her time of financial hardship.Treatment in financial difficulty

The interest and charges applied to her account were disproportionate to the overdraft.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0456938.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.