PayPal UK Ltd

Financial Ombudsman decision DRN0450810 Upheld

Upheldoutcome, as published by the Ombudsman

£625redress stated in the decision

Sat Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr M complains that PayPal Europe Sarl & Cie, SCA hasn’t refunded a payment for goods that were “significantly not as described” by the seller.Card dispute or chargeback

Mr M says PayPal didn’t investigate his request for a refund properly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0450810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.