National Westminster Bank Plc

Financial Ombudsman decision DRN0440353 Upheld

Upheldoutcome, as published by the Ombudsman

£817redress stated in the decision

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs H complain that NatWest has overcharged them on their monthly mortgage payments.Interest and rates

NatWest accepted that it should have been clearer with its rate switch letter.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0440353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.