HSBC Bank plc

Financial Ombudsman decision DRN0432847 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I am satisfied Mr and Mrs F were in financial difficulties in 2011.Treatment in financial difficulty

Mr and Mrs F complain about charges HSBC Bank Plc has applied to their account for the past six years.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0432847.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.