Barclays Bank UK PLC

Financial Ombudsman decision DRN0430551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays Bank UK PLC has refused to offer her a reduced settlement figure now that she wants to close her credit card account. She says that the bank should reduce the amount that she owes, because it wrongly applied charges and fees to her account.Charges and fees

Ms H has told us that Barclays promised her it would offer a reduced settlement, but as our investigator explained, the evidence does not reflect that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0430551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.