Lloyds Bank PLC

Financial Ombudsman decision DRN0425227 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mrs M remains unhappy with the charges made by the bank and says that the bank should have offered a control facility in 2012. Mrs M wants the bank to refund the charges.Charges and fees

Mrs M complains that Lloyds Bank PLC failed to follow her instructions to remove an overdraft facility from her current account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0425227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.