Nationwide Building Society

Financial Ombudsman decision DRN0423174 Not upheld

Not upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

It has offered to refund all interest and charges applied to his account for 15 monthsCharges and fees

Mr R complains Nationwide Building Society has not honoured its offer of a 15 month interest free rate on purchases on his credit card.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0423174.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.