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Yorkshire Bank Home Loans Limited

Financial Ombudsman decision DRN0406437 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

They said that over six years, charges had been applied contrary to the aims of the Lending Code and the Banking Conduct of Business Sourcebook. Mr and Mrs H told the bank they were in financial hardship and in arrears for their mortgage, council tax, credit cards and loans.Treatment in financial difficulty

Mr and Mrs H complain that bank charges incurred over the last six years by Clydesdale Bank Plc (trading as Yorkshire Bank) have caused them financial hardship.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0406437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.