HSBC Bank plc

Financial Ombudsman decision DRN0401180 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Charges and interest had been applied to Mr A’s account in the meantime.Charges and fees

Mr A complains that HSBC Bank plc did not send him a statement for his credit card account in September 2012. As a result, he did not know what his balance was, and so did not make a payment.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0401180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.