TSB Bank plc

Financial Ombudsman decision DRN0397413 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

It was from that point that charges and interest increased on Miss H’s account, because the benefits of the graduate account had stopped.Charges and fees

Miss H complains that TSB Bank Plc unfairly recorded negative account information on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0397413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.