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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN0392461 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

BMWFS’ intention to take one card payment of £20,000 and one card payment of £14,419.78 from the party. But instead it took one card payment of £2,000 and one card payment of £14,419.78.APP scam refund refused

Ensure that any adverse information recorded with credit reference agencies, up to the date this final decision is accepted by Mr A (if that is what Mr A ultimately decides to do), is removed.Credit file reporting

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0392461.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.