Coutts & Company
Financial Ombudsman decision DRN0385764 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
A debit card purchase for in excess of £50,000 was duplicated on Mr S’s account.Card dispute or chargeback
Mr S complains that Coutts & Company mis-sold him a secured overdraft.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0385764.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.