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Barclays Bank Plc

Financial Ombudsman decision DRN0373416 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I consider that, more likely than not, the 2009 loan was unaffordable from the outset.Irresponsible lending

I agree with the adjudicator that, had Barclays responded positively and sympathetically to Miss D’s financial difficulties in 2009, a repayment plan would likely have followed.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0373416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.