Coventry Building Society

Financial Ombudsman decision DRN0367514 Not upheld

Not upheldoutcome, as published by the Ombudsman

£79redress stated in the decision

Thu Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs T complain that Coventry Building Society (‘Coventry’) has miscalculated the arrears balance on their mortgage.Treatment in financial difficulty

Coventry should refund total arrears fees of £45 for August and October 2006Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0367514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.