Nationwide Building Society

Financial Ombudsman decision DRN0364288 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3redress stated in the decision

Fri Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Data and privacy

In the Ombudsman’s words

blocked her credit card so neither she nor Mr Z, who is an additional card holder, could use the account for several daysFunds blocked or frozen

unhappy about the use of personal information in automated phone calls received when the society’s security procedures lead to an account being blockedData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0364288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.