PrePay Technologies Limited

Financial Ombudsman decision DRN0357633 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

PrePay Technologies Limited (trading as PrePay Solutions) are wrong to request identity documents from her before they issue a new card.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0357633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.