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Financial Ombudsman decision DRN0352231 Upheld

Upheldoutcome, as published by the Ombudsman

£888redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

When a borrower is experiencing financial difficulties a lender is required to treat the borrower in a positive and sympathetic mannerTreatment in financial difficulty

unhappy about the additional fees and charges that have been applied to the loanCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0352231.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.