TSB Bank plc

Financial Ombudsman decision DRN0350435 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

declined their application to extend their mortgage termMortgage administration

failed to provide an adequate explanation as to why the application was declinedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0350435.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.