Erudio Student Loans Limited

Financial Ombudsman decision DRN0346237 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss G complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears on her student loans.Treatment in financial difficulty

I also think that if Erudio had tried to call Miss G on her mobile after her letters were returned, or if had tried to email her on the email address it had for her on file, this matter could’ve been sorted out sooner.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0346237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.