National Westminster Bank Plc

Financial Ombudsman decision DRN0344054 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs F said she’d been the victim of identity fraud. She said she believed someone had intercepted her post, stolen her banking details and withdrawn a large amount of money from her account.Unauthorised transaction

Mrs F’s complained National Westminster Bank Plc (‘NatWest’) didn’t deal with her concerns about fraudulent activities on her accounts.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0344054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.