Santander UK Plc
Financial Ombudsman decision DRN0342348 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander UK Plc blocked his account and then took too long to unblock itFunds blocked or frozen
I think Santander’s service was not good enough, to the extent that I think the block could and should have been lifted on 28 May, but was delayed by a further ten days.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0342348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.