Clydesdale Bank Plc
Financial Ombudsman decision DRN0342332 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sat Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Clydesdale accepts it didn’t use the correct telephone number to contact Mr M to tell him about the changes to the account.Complaint handling
Mr M complains that Clydesdale Bank Plc added his daughter’s names to his account without his authority which resulted in £13,000 being withdrawn from the account.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0342332.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.