HSBC UK Bank Plc
Financial Ombudsman decision DRN0341967 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed May 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
She is also concerned about the level of data protection within HSBC as she believes her personal data has been compromised.Data and privacy
Ms K complains that HSBC UK Bank Plc lost forms she had sent it containing personal information. She also complains about its customer service.Service failure
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0341967.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.