NRAM Limited

Financial Ombudsman decision DRN0341687 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs R complains that NRAM plc (“NRAM”) is holding her liable for a loan that was taken out in her name, but which she denies applying for saying she has been a victim of fraud.Unauthorised transaction

Mrs R complained to NRAM on the basis that she had been a victim of fraud. She wanted her name removed from the loan and her credit file to be restored.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0341687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.