Bank of Scotland Plc

Financial Ombudsman decision DRN0341234 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Payment delayed or failed

In the Ombudsman’s words

Lloyds is entitled to make a commercial decision whether to lend to a customerIrresponsible lending

Lloyds made an error which caused a payment to be delayed in 2010.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0341234.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.