Bank of Scotland Plc

Financial Ombudsman decision DRN0336523 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr B complains that Bank of Scotland Plc (“BoS”) gave him poor advice in 2005Product mis-sold

BoS has repeatedly failed to respond to and deal with correspondence raised on Mr B’s behalf about this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0336523.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.