Landmark Mortgages Limited

Financial Ombudsman decision DRN0333722 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss P complains that, after it took over her mortgage account, Landmark Mortgages Limited went back on the agreement she’d reached with the previous lender, N, and called in the mortgage.Mortgage administration

Landmark was neither sympathetic nor helpful. It failed to attach any weight to Miss P’s compliance with the existing arrangement.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0333722.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.