Barclays Bank Plc
Financial Ombudsman decision DRN0329240 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
remove the adverse data on Mr L’s credit record for November 2013Credit file reporting
largely due to how long it took Barclays to deal with his repeated complaints and inquiriesComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0329240.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.