Yorkshire Building Society

Financial Ombudsman decision DRN0325885 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss Y complains that Yorkshire Building Society miscalculated her mortgage payments and did not respond appropriately to her complaint.Mortgage administration

YBS’s response to Miss Y’s complaint was poor. It delayed and did not respond to all of her concerns.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0325885.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.