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Vanquis Bank Limited
Financial Ombudsman decision DRN0322414 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£310redress stated in the decision
Thu May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Vanquis has made a successful chargeback claim for the £310 that Miss G paid to the photographer using her Vanquis credit card.Card dispute or chargeback
it has not responded to her complaint within an acceptable timeframeComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0322414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.