Santander UK Plc
Financial Ombudsman decision DRN0318952 Not upheld
Not upheldoutcome, as published by the Ombudsman
£230redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
incorrect information and caused unnecessary delays when they tried to take out an additional advance on their mortgageMortgage administration
I am also satisfied that Santander handled the complaint reasonably.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0318952.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.