FCE Bank Plc

Financial Ombudsman decision DRN0315223 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss P complains that FCE Bank plc, trading as Ford Credit, mis-sold her a hire purchase agreement.Product mis-sold

Mr P says she should never have been accepted for finance because of her fragile mental healthSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0315223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.